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Careers with the British Heart FoundationBHF Careers

Customer Care Advisor

UK Wide
Salary Details:
£19,000 - £21,000 p/a + benefits
Hours Per Week:
01 Aug 2021
Vacancy type:
The opportunity
Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?  

If that sounds like you, we want to hear from you!

About the role

We’re looking for Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat.

Using the BHF’s Customer Relationship Management database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.
Please note we have three positions. Two are full time, permanent roles, the third is a fixed term contract for 11 months.

About you

You’ll be a fantastic communicator, able to listen and problem solve with a high standard of written and spoken English.  

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing.

You’ll be detail oriented so you can efficiently and accurately record data. With strong IT and computer literacy skills.

Please note this position is home based with an occasional requirement to travel to our Customer Service Centre in Birmingham.

About us
We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

Interview process 

The interview process will be held over MS Teams. 

Please note we have four positions available. three are permanent positions, the fourth is a 10 month fixed term contract 

How to apply 

To apply for this role please use the apply button below. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role’s criteria.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can beat heartbreak for everyone.  

Should you need any adjustments to the recruitment process, at either application or interview,
 please contact us.

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