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Careers with the British Heart FoundationBHF Careers

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Customer Payments Advisor

Dual - Birmingham office & home
Salary Details:
£19,500 - £21,250 p/a + benefits
Hours Per Week:
07 Jul 2022
Vacancy type:
The opportunity

Can you deliver exceptional customer service and aspire to make a real impact on our customer journey?

About the role

Our Customer Payment Advisors play a pivotal role in ensuring the smooth process of customer payments, working closely with data and income processing. 

In this role, you’ll be processing and thanking all general donations, sponsorship, community fundraising and volunteer income and in memoriam. You will manage administrative tasks from internal and external customers in an efficient and helpful manner within agreed timescales and service levels.

Developing an excellent understanding of the British Heart Foundation's (BHF) and CRM database and associated procedures, you’ll ensure the accurate and responsible handling of all data in line with BHF data policies.

Supporters are at the heart of everything we do, and we believe that donating to us should be a positive and rewarding experience. We are not funded by the government and rely completely on the generosity of our supporters to fund our life saving research

Working arrangements

Working hours are 9-5, Monday to Friday.

Your working week will be split between home-working and one day per week in our Birmingham Office. You can work in our office more frequently if that is your preference. This will allow us to unlock our best work for our cause, blending the best of home and office working.

About you

As our ideal candidate, you are a self-starter, with excellent attention to detail, and a calm, can-do attitude. Strong communication skills are essential plus the ability to build successful working relationships. 

You’ll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/ inputting of information. This will be matched by your data entry and manipulation skills and ability to proofread.

With excellent numerical skills you’ll also have the following skills and experience:
•          Ability to use own initiative and manage own workload
•          Ability to demonstrate excellent customer service skills and respond by telephone and in writing sensitively to our supporters and customers.

About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We celebrate diversity and make inclusion part of what we do every day. It sits at the heart of our People Experience. Our aim is for all our colleagues and volunteers to bring their true self to work.

What can we offer you

Our MyBHF Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. Alongside your Customer Service Advisor role, we offer opportunities to complete apprenticeships. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation.

Our generous staff benefits include:

  • 30 days annual leave plus bank holidays
  • Private medical insurance
  • Dental health cover
  • Contribution towards gym membership
  • Pension with employer contribution up to 10%
  • Life assurance

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams or at our Birmingham office.

How to apply  

It’s quick and easy to apply - all you need is an up-to-date CV. Just click on the apply button below to get started.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

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