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Careers with the British Heart FoundationBHF Careers

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Retail - Operations & Support

Current openings

View the roles currently on offer for this team.

The people behind-the-scenes who help us turn donated goods into life saving research are the backbone of our business. We rely on a huge range of staff to deliver the infrastructure, processes, services and support our stores need to be their best.

Our staff pride themselves on their professionalism and sector leading knowledge and we reward their commitment with a competitive package, training and opportunities to progress.

We look for people who are not only enthusiastic about what they can bring to a role, but are looking for purpose in their working life. Because from retail marketing to business development, our people help protect mums, dads, grandparents, friends, brothers and sisters from the world’s biggest killers.

What the team say

  • JulieMerchandiser

    What do you do at the BHF?

    I work closely with my buying colleagues concentrating on new goods – my area is accessories and Christmas cards. Together we aim to get the right stock in the right place at the right time to maximise sales for BHF stores.

    What are the best things about being part of the BHF?

    I joined in 2013 from a major high street fashion chain. It is really rewarding that at the BHF I feel my hard work will benefit lots of people, rather that the shareholders. The culture is great too – the BHF look after you, we have a really close knit team and are encouraged to have a good work life balance.

    Three words to describe working life at the BHF?

    Happy. Busy. Rewarding.

  • SandraCustomer Service Manager

    What does your role entail?

    I manage a customer service team of seven who deal with around 1,600 customer contacts each month. It’s my job to make sure we deal with contacts quickly and effectively, and to answer queries that my Advisors are unable to. I also devise and deliver customer service and retail law training to staff across our network of stores.

    What gets you out of bed in the morning?

    I love the feel-good factor of knowing I’m making a difference in the fight for every heartbeat. I’m also motivated to deliver the best service I possibly can for the charity and our customers, and to do the best for my team and our colleagues.

    Three words to describe working life at the BHF?

    Varied. Rewarding. Challenging

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