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Careers with the British Heart FoundationBHF Careers

Retail - Online

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Retail - Online Image

Our eBay retail stream is a market leader, listing nearly 2,000 items each week and contributing massively to our annual turnover of over £29 million. From selling cars to rare collectibles, no two days are the same for our world-class eBay team. But one thing remains constant: a dedication to beating heartbreak for everyone.

Our approach is sophisticated and seamless. We collaborate across our network – online and offline - to maximise the life saving funds from each and every sale.We take an innovative and entrepreneurial approach by tapping into the latest trends to get the most out of our unique stock.

We offer a wide range of opportunities for talented specialists who want a retail career with a difference. With us, you’ll be rewarded with a competitive salary and benefits, a healthy work life balance and a supportive culture that encourages your professional development.

What the team say

  • AnnabelCustomer Service Supervisor, BHF eBay

    What do you do?

    I manage a team of four and together we answer all the queries from both eBay customers and BHF stores. We are also responsible for maintaining the top rated seller status on eBay which is at 99.7%. As the biggest charity retailer on eBay, we are very proud of our status.

    What do you enjoy most about your role?

    I enjoy resolving customer complaints and creating a rapport with the customers to ensure they come back and shop again. I have turned complaints around and ended up with complainants becoming lifelong customers who I enjoy talking to on a regular basis.

    What inspires you in your working life?

    I am very lucky to have been given such an opportunity to develop at the BHF. From the day I started, I’ve been given a lot of room to progress. Over the past three years I have seen the eBay operation triple in size and I know we have the potential to do the same again in the future!

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