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Retail - Online

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Retail - Online Image

Join us and turn unique items into life saving research.

Our entrepreneurial retail team use our talents to make the most of every donation, trend and opportunity. Across our retail network we delivered an annual net profit in excess of £29 million in 2015/16. And the role of online sales in our fight against heart disease is growing quickly, with sales through eBay and our online shop reaching £2.8 million in 2015/16.

We are the number one charity retailer and our eBay retail stream is the market leader, listing nearly 2,000 diverse high value items each week. Our approach, on and offline, is highly sophisticated and we collaborate across our network to maximise the life saving funds from each and every donation. In our eBay operation every day is surprising, with donations as diverse as cars, watches and collectibles. Through our online store we retail fantastic full-price products that reflect our values and mission.

We offer a wide range of opportunities for skilled online retail specialists who want to make a big impact. We need talented individuals to ensure we tap into the latest trends to get the most out of our unique stock. With us, you’ll be encouraged and supported to develop yourself and your career through training, collaboration and progression.

What the team say

  • AnnabelCustomer Service Supervisor, BHF eBay

    What do you do?

    I manage a team of four and together we answer all the queries from both eBay customers and BHF stores. We are also responsible for maintaining the top rated seller status on eBay which is at 99.7%. As the biggest charity retailer on eBay, we are very proud of our status.

    What do you enjoy most about your role?

    I enjoy resolving customer complaints and creating a rapport with the customers to ensure they come back and shop again. I have turned complaints around and ended up with complainants becoming lifelong customers who I enjoy talking to on a regular basis.

    What inspires you in your working life?

    I am very lucky to have been given such an opportunity to develop at the BHF. From the day I started, I’ve been given a lot of room to progress. Over the past three years I have seen the eBay operation triple in size and I know we have the potential to do the same again in the future!

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