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Retail - Operations & Support

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Join us and power retail that saves lives.

Our skilled and passionate team provide everything that our retail network needs to turn donated goods into life saving research. In 2015/16 we powered a net profit in excess of £29 million. Committed to delivering a world class retail operation, we are innovative, driven and entrepreneurial in our approach.

We are the leading charity retailer in the UK with a network of over 730 stores, including the number one charity furniture chain in the country. The quality of our offering is sector-leading, our professional standards are akin to national commercial retailers, and our reward package is competitive. The difference is in how you’ll feel. You’ll take home the pride of knowing that your hard work is advancing the fight against heart disease, and that feels amazing.

The scale of our retail business means our opportunities are varied and exciting. We need the best people in a huge breadth of roles to deliver the infrastructure, processes, services and support so our stores can thrive. With us, you’ll be encouraged and supported to develop yourself and your career through training, collaboration and progression. So join us, and feel differently about your retail career.

What the team say

  • JulieMerchandiser

    What do you do at the BHF?

    I work closely with my buying colleagues concentrating on new goods – my area is accessories and Christmas cards. Together we aim to get the right stock in the right place at the right time to maximise sales for BHF stores.

    What are the best things about being part of the BHF?

    I joined in 2013 from a major high street fashion chain. It is really rewarding that at the BHF I feel my hard work will benefit lots of people, rather that the shareholders. The culture is great too – the BHF look after you, we have a really close knit team and are encouraged to have a good work life balance.

    Three words to describe working life at the BHF?

    Happy. Busy. Rewarding.

  • SandraCustomer Service Manager

    What does your role entail?

    I manage a customer service team of seven who deal with around 1,600 customer contacts each month. It’s my job to make sure we deal with contacts quickly and effectively, and to answer queries that my Advisors are unable to. I also devise and deliver customer service and retail law training to staff across our network of stores.

    What gets you out of bed in the morning?

    I love the feel-good factor of knowing I’m making a difference in the fight for every heartbeat. I’m also motivated to deliver the best service I possibly can for the charity and our customers, and to do the best for my team and our colleagues.

    Three words to describe working life at the BHF?

    Varied. Rewarding. Challenging

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