Do you have experience of outbound calling in a call centre environment? Do you thrive on connecting with people and making a difference?
Look no further! Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.
About the role
As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.
Here’s how you’ll make a difference:
Working arrangements
We have two 6-month fixed term contracts available. These roles, while initially for six months, could potentially lead to permanent job opportunities.
Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday, with flexibility to work 11:00am - 07:00pm during peak event season.
This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE).
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
What can we offer you? Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation. Our generous staff benefits include: • 30 days annual leave plus bank holidays • Private medical insurance • Dental health cover • Contribution towards gym membership • Pension with employer contribution up to 10% • Life assurance
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
What is the interview process? We are planning first stage interviews to be a telephone interview. The second interview will be either face to face in our Birmingham Office or over MS Teams shortly after the advert close date. How do I apply? It’s quick and easy to apply - all you need is an up-to-date CV and answer some short questions. Just click on the apply button below to get started. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check. Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Please note internally this role is known as "Customer Engagement Advisor "
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