Our Marketing, Fundraising and Engagement teams mission is to maximise income by inspiring people to help fund our lifesaving research. The team work to understand and influence our customers and donors around how they feel about, and the way they behave towards BHF, to unlock fundraising income, improve health outcomes and deliver against our mission goals.
By setting the direction of our brand and marketing, steering our digital and communication strategies, using customer data and insight to pursue innovative projects, events, and partnerships, they deliver lifesaving income and support in a way that puts customers and donors at the heart of everything we do.
Roles are as varied as customer service, marketing, audience research and digital analytics through to public engagement, Press & PR, creative & production, and health communication. We have expert teams covering the broad spectrum of fundraising, from community, corporate partnerships, and philanthropy through to events, legacies, and individual giving.
It’s an incredibly exciting time to join us. We are more ambitious and determined than ever - because the cures and treatments we need are in sight. Apply now and develop a career with purpose and impact. Gain new skills, grow your potential, and be part of a mission that matters.
At the heart of British Heart Foundation is our Customer Service Centre (CSC), the central hub for every interaction with our customers and supporters. Whether it’s a phone call, email, social media message, or letter, our dedicated CSC team responds with warmth, empathy, and efficiency.
Driven by purpose and powered by people, the CSC team plays a vital role in delivering exceptional service and building lasting connections. Passionate about making a difference every day, their work reflects the values at the core of MFE and BHF.
Want to see what makes this team so special? Watch the video to hear directly from our CSC colleagues and discover why this is such a rewarding place to grow your career.
I lead the team in Wales and am an ambassador for the organisation as we aim to grow support, income and influence across Wales. I work in collaboration across many teams to develop and deliver strategic activity with maximum impact in Wales. The work is so varied, and no two days are the same, but one of greatest honours is meeting and thanking our fantastic supporters and hearing their stories how research funded by the BHF have impacted their lives. Collaboration for me and my team is key, because we work across several directorates. As a leader it's important to try and create a positive team environment where each person feels empowered and enjoys the collaborative approach to our work. Rhodri - Head of BHF Cymru
I joined BHF as a social media executive 3 years ago and was quickly entrusted with significant responsibilities which included working on several campaigns and projects across the business. Within a year my career rapidly progressed, and I was promoted to Senior Executive, where I took on the responsibility of leading the social media teams contributions for our Brand Integrated Moments. This opportunity allowed me to work with many teams across the business to create new content that helped bring our Brand vision alive on our social media channels. Additionally, I’ve had the rewarding opportunity to line-manage, which has deepened my passion for mentoring and supporting others in their professional growth. Attiya - Senior Social Marketing Executive
My role as Senior Product Delivery Manager means I have a very varied work schedule. One day I can be deep into budgeting and finance, the next engaging with creative colleagues, discussing the look and feel of campaigns launching. I also really enjoy the work life balance where I work from home and in the office, enabling more focussed time or face to face interaction and collaboration. Our online tech also makes working remotely really easy should virtual collaboration be the plan for the day, meaning there is always a way of completing the days goals. Kate - Senior Product Delivery Manager