As Head of Buying and Merchandising, you’ll have the opportunity to shape and lead a high-impact area of BHF’s Trading and Commercial directorate, driving performance across our stores and online channels. This is a unique leadership role where commercial thinking, customer insight and operational delivery come together to maximise the success of our bought-in product range.
You’ll lead the strategy for a diverse and evolving portfolio spanning categories such as furniture, homewares, electricals, accessories, medical devices and seasonal ranges, while also supporting ethical surplus stock partnerships. With ownership of trading performance across physical stores, the BHF Online Shop and the Defibrillator Shop, you’ll play a key role in delivering sales, margin and stock outcomes that directly support our wider mission.
This role offers the chance to make a visible impact through shaping ranges, setting pricing and promotions, improving availability, and driving eCommerce growth. You’ll work collaboratively with suppliers and colleagues across Trading, Commercial and Digital, while leading talented teams and embedding modern, data-led and AI-enabled ways of working.
If you are excited by commercial leadership, innovation and the opportunity to influence change at scale, this is a brilliant chance to make a meaningful contribution at BHF.
About you
You’ll bring significant senior-level experience in buying and/or merchandising, with a strong track record of delivering commercial results across both physical retail and digital channels. You’re commercially astute, financially confident and comfortable using data, insight and market trends to shape strategy, drive performance and improve profitability.
An experienced and credible leader, you can guide teams through change and embed new ways of working, including digital and AI-enabled approaches. You’ll also be confident building strong relationships across teams and with external partners, using your communication and influencing skills to align others and turn ideas into action.
We’re looking for someone who is curious, collaborative and future-focused, with sound judgement, strong decision making skills and the ability to lead with clarity in a fast-paced environment. If you enjoy combining strategic thinking with hands-on commercial leadership, this is an exciting opportunity to make a real impact.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Northampton Office (NN1 2BN). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
This role will also involve travel across the UK in line with the supplier base.
Belonging at BHF
We celebrate and value the diversity of the communities we serve, recognising that embracing different perspectives and backgrounds strengthens our organisation and drives innovation. By fostering an inclusive environment where everyone feels respected and supported, we are better equipped to achieve our mission of helping people have a healthier heart for longer.
To hear from our people, check out
Belonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
Benefits and Development
At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.
To find out more about our benefits you can download the Benefits document at the bottom of this page or check out what we offer –
Benefits and
Development pages.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
Interview process
The interview process will take place in-person at either our Northampton Office (NN1 2BN) or London Office (NW1 7AW).
How to apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process, at either application or interview, please
contact us.